Consolidating, analyzing, and reporting operational data for the Payment Security debt cancellation product
Produce operational reporting (QA/call monitoring, training completion, dispute volumes/aging, complaint trends) and summarize key insights
Own KPI definitions and reporting governance (methodology, data dictionary, SOPs) to ensure consistency and audit readiness
Validate and reconcile data sources; perform QA checks to ensure accuracy, consistency, and data integrity
Develop and deliver exception reporting and trend analysis to identify risks, anomalies, and SLA/control gaps
Support compliance and regulatory reporting and provide documentation/evidence for audits/exams as needed
Maintain issue/error logs and coordinate follow-up actions through resolution
Build strong cross-functional relationships with supplier and internal SYF teams

Bachelor’s degree with 2+ years in a business analyst / reporting type of role or in lieu of degree 4+ years of relevant experience in a business analyst / reporting type of role (analytics/reporting, supplier management, and/or insurance processing)
2+ years of data analysis and reporting experience and also reporting back findings (financial services preferred)
MS Excel (with experience /expertise with pivot tables, XLOOKUP, data validation; ability to build reporting with minimal ramp up); working knowledge of PowerPoint and Word
2+ years of experience using a data visualization tool such as Tableau, Power BI or similar
Strong attention to detail, confidentiality, and data integrity
Strong written and verbal communication skills

best-in-class employee benefits and programs that cater to work-life integration and overall well-being
career advancement and upskilling opportunities for all to take up leadership roles

Senior Analyst, Customer Experience Reporting & Insights

Key skills