Support and oversee end-to-end payroll operations for assigned clients across supported payroll platforms.
Responsible for ensuring accurate, timely payroll processing, maintaining data integrity, and executing payroll transactions in alignment with established processes, compliance requirements, and service standards.
Serve as a subject matter expert in payroll operations and systems.
Provide advanced support for complex payroll scenarios, drive process improvements, and contribute to overall team effectiveness.
Play a key role in supporting client retention by delivering consistent, high-quality payroll services.
Perform all core responsibilities of the Payroll Specialist role, including end-to-end payroll processing, audits, balancing, and payroll data management.
Process and oversee complex payroll scenarios, including multi-entity, multi-frequency, and high-volume payrolls.
Lead the resolution of complex payroll issues, discrepancies, and escalations for both client and internal inquiries.
Conduct advanced payroll audits and data analysis to ensure accuracy, identify trends, and mitigate potential compliance or operational risks.
Evaluate payroll workflows and recommend process improvements to enhance efficiency, accuracy, scalability, and overall service delivery.
Support and contribute to payroll-related initiatives and projects.
Requirements
Advanced, expert-level knowledge of payroll processing, including the ability to manage complex and high-risk payroll scenarios.
Strong proficiency in one or more payroll systems, with the capability to quickly learn and adapt to new platforms.
Advanced Microsoft Excel skills, including the ability to audit, manipulate, and reconcile large, complex payroll data sets.
Demonstrated experience using Excel for payroll balancing, variance analysis, retroactive calculations, and data validation.
Strong working knowledge of advanced Excel functions, including VLOOKUP/XLOOKUP, SUMIF(S), COUNTIF(S), IF statements, and pivot tables.
Proven ability to analyze payroll data to identify trends, risks, discrepancies, and opportunities for process improvement.
Strong problem-solving skills, with the ability to navigate complex payroll issues and ambiguous situations independently.
Excellent written and verbal communication skills, with the ability to clearly explain complex payroll concepts to internal teams and clients.
Demonstrated ability to mentor, train, and influence others without direct authority.
Exceptional attention to detail, organization, and time-management skills.
Ability to manage multiple priorities effectively in a fast-paced, deadline-driven environment.
Bachelor’s degree in Human Resources, Business, Finance, or a closely related field, or an equivalent combination of education and relevant experience.
Minimum of 5 years of end-to-end payroll processing experience.
Certified Payroll Professional (CPP) certification required.
Strong working knowledge of payroll principles, practices, and regulatory requirements.
Experience managing complex payroll environments, including escalations, multi-entity structures, or high-complexity payroll scenarios.
Demonstrated experience contributing to payroll process improvements, system enhancements, or documentation initiatives.
Previous experience mentoring, training, or supporting the development of payroll team members.
Tech Stack
C++
Benefits
Prolonged periods of sitting at a desk and working on a computer
Must be able to move up to 15 pounds at times
Must be able to participate in video conferences/meetings