Customer Support Representative

Role Overview

• Report to the Customer Support Supervisor
• Provide support to our customers, answering complex questions on function and usage of products via telephone, email and/or Internet
• Become the primary contact for our large customer base in North America as well as for OpenTable customers worldwide
• Answer customer and employee calls, emails, chats, community posts (and any future form of contact we may come up with)
• Provide outstanding service
• Know your limitations and when you should ask for assistance
• Own the resolution to the problem; don’t leave the customer hanging
• Accurately and efficiently log all contacts in our CRM (Salesforce)

Requirements

• Excellent social skills, with a bias towards customer service
• You have Strong communication skills: active listening, writing/typing, informal communications
• Restaurant/ hospitality experience (or even just being a “foodie”) preferred
• You have 1+ year’ experience providing customer support, by phone, email, chat, preferably in a software support environment
• Have experience using current Microsoft Windows and Apple operating systems
• You hold knowledge of iOS and Apple Hardware.

Tech Stack

• iOS

Benefits

• Work from (almost) anywhere for up to 20 days per year
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Company-wide week off a year
• the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Christmas Bonus
• 30 days
• 20 days of paid time off a year
• 25% vacation premium
• Private health, dental, and life insurance
• Monthly social events and happy hours