Design, architecture, maintenance, and enhancement of Catalog items
Create and maintain the current state of the ServiceNow platform architecture documentation
Communicate and collaborate with non-technical stakeholders to gather requirements
Develop technical design documents
Create well-structured test plans and coordinate testing activities
Perform and facilitate regression testing of resolved defects
Translate technical complexities to non-complex terms for project stakeholders
Support ServiceNow upgrades planning and execution
Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform
Participate in the configuration and customizations based on customer needs

Minimum of two (2) years experience in ServiceNow development
Proficient in JavaScript-based design, development, and implementation of ServiceNow solutions for IT Service Management (ITSM)
Experience with server-side and client-side scripting on the ServiceNow platform
Experience with ServiceNow technologies such as Workflow/Flow Designer, Reports, Email Notifications, Email Inbound Actions, SLAs, ACLs, GlideRecord, GlideAjax, and GlideSystem
Fundamental understanding of key technologies relevant to ServiceNow integration solutions
Experience in working on automations and integrations in ServiceNow with API, IntegrationHub/Orchestration
Outstanding verbal and written communication skills to technical and non-technical audiences
Must be willing to work night shift.

Software Engineer – ServiceNow

Key skills