Senior Salesforce Developer

Role Overview

• Partner and consult with business stakeholders to identify and define requirements, design and build complex, performant business-critical solutions
• Experience working with Sales teams and Sales support organizations
• Configure and optimize core Service Cloud features, including Omni-Channel, Lightning Service Console, Case Management, Entitlements, Milestones, and Salesforce Knowledge.
• Architect and build robust, highly scalable integrations between Salesforce and complex third-party enterprise systems (e.g., CTI/telephony systems like Five9/Genesys, ERPs, or issue-tracking software like Jira).
• Able to act as thought leader and subject matter expert for sales processes
• Drive defining, estimating, and shaping technical approaches/solutions using best practices
• Customize the Salesforce platform using declarative and coded approaches including Lightning Pages, Flow Builder, APEX triggers and classes, and Lightning Components
• Develop and execute integration strategies to connect Salesforce with various systems, applications, and data sources, ensuring seamless data flow and business process automation
• Design and implement custom solutions using Salesforce integration tools such as APIs, middleware platforms, and connectors to meet needs of business
• Conduct investigations and analysis to provide recommendations regarding technology improvements, development best practices, standardization, and upgrades
• Monitor, troubleshoot and resolve issues promptly, improve performance, and enhance the overall user experience
• Maintain and configure development and test instances for our internal sandboxes
• Author and maintain documentation of implementations and integration configurations, protocols, and best practices, and provide training and support to end-users and stakeholders

Requirements

• 5+ years experience with the Salesforce application in a technical and/or functional role that has owned defining and delivering custom enterprise solutions
• 4+ years of development experience with Salesforce (Apex, Lightning Components, Force.com APIs and Web Services) or other relevant programming experience
• 5+ years of experience in general technical development and support
• Experience in working with Service Cloud, Design, develop, and implement complex custom solutions within Salesforce Service Cloud utilizing Apex, Lightning Web Components (LWC), and declarative tools (Flows)
• Experience working with Sales Cloud, Service cloud, Data Cloud and Marketing Cloud
• Experience working with GTM teams and Sales team is essential.
• Prior experience with CPQ and involvement in at least one end-to-end CPQ implementation is preferred
• Excellent communication and relationship building skills with the ability to share insights and expectations with stakeholders and colleagues, both locally and remotely
• Proven ability to integrate multiple SAAS systems with Salesforce using both integration applications as well as custom built integrations (using Salesforce, REST, SOAP APIs)
• Ability to create data mapping and transformation processes to ensure data consistency, accuracy, and integrity between Salesforce and integrated systems, while adhering to data security and compliance standards
• Deep familiarity with Salesforce security model
• Master of problem identification, root cause analysis, and troubleshooting
• Intimate knowledge of platform governor limits to enable apps that scale to large data and large numbers of users
• Experience with Agile tools and methodologies

Tech Stack

• Cloud
• SOAP

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K retirement benefits
• Monthly tech allowance
• We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!