Advocate for customer-centric, data-driven, and dynamic agentic experiences that cross product and platform boundaries and align to business strategy
Champion and execute a holistic vision for a stellar user experience for our current and future offerings
Balance long term vision and big picture thinking with guidance and support of work currently in flight; ensuring that today’s projects inform the vision for the future, and vice versa
Demonstrate collaborative leadership with leaders across multiple functions and cross-product initiatives, some of which may be very broad-reaching in nature
Drive your team to articulate an innovative design point of view and evaluate alternate design approaches, considering the value to customers and the business impact
Develop high-performing teams on sizeable cross-functional and cross-organizational projects while managing stakeholders, risk, and uncertainty
Be a thought leader, staying informed of emerging technologies and trends (like AI), to drive innovation and deliver a cohesive and industry-leading customer experience that sparks joy
Promote a culture of rapid iteration based on insights gleaned from user research and data analytics

15+ years of experience across a variety of UX disciplines with 5+ years of global people management experience
Experience creating and evolving design and visual systems as part of a product or portfolio transformation
Proven track record building AI-assisted or transformational agentic experiences at scale across multiple verticals, major feature areas, or products
Fluency in emerging software technology and the impact AI can have on critical user journeys (CUJs)
Ability to set priorities and evangelize a shared plan with a wide range of audiences at all levels of the organization, including senior executives
Demonstrated leadership that supports and enables the team to effectively deliver to strategic objectives, developing skills, and structuring and hiring for future success
Ability to influence, partner cross-functionally and champion design direction that aligns with strategic goals
Bachelor’s and/or Master's degree in interaction design, HCI, or a related field, or equivalent experience

Senior Director, Design Frameworks

Key skills