Responsible for the end-to-end design, implementation, and optimization of data architecture and reporting solutions within a high-volume patient support environment
Focus on building scalable Tableau visualizations and Snowflake data models to track key performance indicators, conduct advanced forecasting, and provide root-cause diagnostics
Maintain reporting infrastructure and automate manual processes
Translate complex datasets into actionable operational insights to improve overall departmental efficiency and patient outcomes
Collaborate with stakeholders to understand and define advanced reporting requirements and optimize reporting outputs
Lead pilot reporting for new initiatives and drive process improvements

High school diploma
Minimum 4 years workforce planning experience in a call center environment
Advanced knowledge of call center/telephony platforms (Five9 preferred), Tableau, or similar BI tools; Experience building and maintaining scalable BI data models
Strong working knowledge of Snowflake and SQL query optimization
Ability to architect accurate, complex reports and dashboards with attention to detail
Ability to translate technical data into meaningful business outcomes for leadership
Advanced analytical, forecasting, and problem-solving skills
Ability to manage multiple, complex reporting tasks in a fast-paced environment
Experience automating reports and streamlining manual processes
Bachelor’s Degree (preferred)
Experience in healthcare operations (preferred)

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!

Senior Analyst, Workforce Planning

Key skills