About this role
Role Overview
- Deliver exceptional support through email, chat, and phone
- Help customers with “how-to” questions and common technical issues
- Troubleshoot and document inquiries using internal tools and resources
- Escalate complex issues to Tier 2 when needed, with clear context
- Maintain ownership of each case, ensuring follow-up and resolution
Requirements
- 6+ months of customer service experience (helpdesk, customer service, or pet care preferred)
- A love of problem-solving and helping others
- Comfort learning new tools like Zendesk, HubSpot, and Teams
- Ability to work independently while contributing to a highly collaborative remote team
Benefits
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with company match up to 4%
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform