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Tier 1 Support Agent at Togetherwork | JobVerse
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Tier 1 Support Agent
Togetherwork
Website
LinkedIn
Tier 1 Support Agent
United States
Full Time
3 weeks ago
Visa Sponsor
Apply Now
About this role
Role Overview
Deliver exceptional support through email, chat, and phone
Help customers with “how-to” questions and common technical issues
Troubleshoot and document inquiries using internal tools and resources
Escalate complex issues to Tier 2 when needed, with clear context
Maintain ownership of each case, ensuring follow-up and resolution
Requirements
6+ months of customer service experience (helpdesk, customer service, or pet care preferred)
A love of problem-solving and helping others
Comfort learning new tools like Zendesk, HubSpot, and Teams
Ability to work independently while contributing to a highly collaborative remote team
Benefits
Medical, dental, and vision insurance options
100% Employer paid short/long term disability
Basic Life
401(k) option with company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
6 weeks paid parental leave
Pet Insurance
Medical Travel Benefits
Infertility Benefits
Teladoc
Employee Assistance Program
Wellness Benefits & Engagement Platform
Apply Now
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