Own and drive content for product areas or feature sets, from planning through delivery
Design and deliver in-product guidance, help content, and learning experiences (including Trailhead)
Create modular, reusable, and structured content that scales across surfaces
Partner with Product, Engineering, and UX to ensure content is accurate and ready at launch
Influence product and UX decisions through a strong customer perspective
Identify gaps in the customer journey and proactively design content solutions
Use data and feedback to improve content effectiveness and customer outcomes
Work within evolving content systems, including a transition from DITA/XML to docs-as-code (Git + Markdown)
Use AI tools to accelerate content creation and design content optimized for AI-driven experiences (search, assistants, and automation)
Contribute to and help evolve team standards, processes, and content models

6+ years of experience creating technical content for software products
Proven ability to design content for end-to-end user journeys, not just individual topics
Strong writing skills with the ability to make complex concepts clear and approachable
Experience working in structured authoring environments (DITA/XML preferred)
Familiarity with source control systems (Git, Perforce, or similar)
Openness to and interest in working with docs-as-code workflows (Git, Markdown)
Experience using AI tools (e.g., LLMs) to improve content creation, editing, or scalability
Ability to think in systems and create content that is reusable, structured, and adaptable across surfaces
Experience working in Agile development environments
Strong collaboration skills and ability to influence cross-functional teams
High attention to detail and commitment to quality

Senior Technical Writer

Key skills