Manage assigned book of business (new and existing zero accounts)
Support and work with all service managers and specialists for assigned accounts
Build and maintain relationships with the defined customer base to ensure a high level of customer satisfaction
Respond to escalated issues that may arise; seek additional support from management as needed
Conduct regular status meetings with customers to understand their needs and link them to the organization’s product/service strategies
Manage pricing and service-related activities
Perform product cross-referencing activities
Create and run monthly/quarterly reports

High school diploma or equivalent
Proficiency with MS Excel, Word, and Outlook
Bachelor’s Degree (preferred)
At least 1 year of account management or sales experience (preferred)
Background in commissioned, tangible product sales (preferred)
Experience identifying, connecting with, building consensus, and closing new business (preferred)
Ability to present multiple product lines (preferred)

Account Management Support Representative

Key skills