Client Success Manager

Role Overview

• Own the end-to-end implementation process for new accounts (2–10 per month across varying sizes)
• Act as the primary point of contact for onboarding clients
• Guide clients through setup, configuration, integrations, and stakeholder training to drive thorough adoption
• Assess and refine the current implementation process, documenting and iterating on enhancements
• Provide policy consultation for new and existing clients
• Define clear implementation milestones and success criteria
• Evaluate and tailor implementation support across different account tiers
• Manage cross-functional projects to ensure timely and successful delivery
• Lead initiatives to improve ways of working across individual accounts and the broader Account Management team
• Collaborate with internal stakeholders to ensure improvements are adopted across teams
• Contribute product ideas and tool recommendations to support a scalable implementation function
• Represent PerchPeek at internal and external events
• Support RFP processes and participate in client presentations as needed

Requirements

• 4+ years of experience in client-facing roles (e.g. Customer Success, Implementation)
• Proven project management skills with the ability to drive outcomes
• Experience working with enterprise clients, with strong commercial awareness and the ability to identify expansion opportunities
• Familiarity with GTM teams, either through direct experience or close collaboration
• While not necessary, we’re especially interested in candidates with the below:
• International experience
• Experience working in ambiguous, high-growth environments
• Process design experience (e.g. implementation or operational workflows)
• Background in consulting
• Excellent communication skills
• Strong commercial acumen

Benefits

• Company share options
• be a business owner and have your very own little piece of PerchPeek.
• Flexible Holiday and Leave
• you’ll receive all statutory holiday plus wellbeing leave and flexible annual leave for you to rest, relax, or recharge as you see fit.
• Work from Anywhere
• PerchPeek is a fully distributed company that supports employees in working wherever they’d like to be within the parameters of your role’s requirements. We offer an allowance to ensure your working environment suits you.
• Learning & Development Budget
• so you can be proactive about learning something fun outside of your core role.
• Regular socials, an annual offsite, and a meetups budget
• or time spent turning colleagues into friends.