Key skills
AnsibleAWSAzureCloudDockerEC2Google Cloud PlatformKubernetesLinuxPerlPythonTerraformBashPowerShellGCPGoogle CloudECSEKSCloudFormationS3RDSCloudFrontRoute53IAMKanbanCommunicationSalesWAF
About this role
Role Overview
- Act as the lead engineer on large or complex client deploy projects
- Act as the lead engineer on product engineering projects to further develop our service
- Provide Public Cloud subject matter expertise advice and assistance to pre-sales architects
- Installation, configuration, and ongoing management of O/S and Public Cloud services.
- Implementing and maintaining custom client machine images and centralized configuration management to enable quick repeatable builds and auto-scaling.
- Maintaining high availability through proactive measures.
- Troubleshooting and resolving complex technical issues.
- Ensuring clients & partners are updated on current status of work and issues.
- Raise, investigate and resolve problems and known errors in line with the problem management process.
- Ability and willingness to proactively improve ways of working, automation and processes via our continual improvement Kanban board.
- Partake in an on-call rotation to provide 24x7 4th line support for Ensono’s Public Cloud clients.
- Proactively keep up to date on Public Cloud services and developments.
- Buddy new members of the team and train other teams
- Act as team leader and technical escalation point in Manager’s absence
Requirements
- 8+ years’ experience in supporting highly customer-focused mission critical environments (e.g. high profile websites or enterprise infrastructure) essential.
- 3+ years’ experience engineering, architecting, or supporting Public Cloud solutions (AWS, Azure, and/or GCP), with GCP experience strongly preferred.
- Excellent O/S knowledge and experience in Linux or Windows with basic knowledge of the other. MCSE/RHCE or equivalent level of knowledge preferred.
- Excellent O/S knowledge with strong hands-on experience in Linux (must-have) and working knowledge of Windows. RHCE/MCSE or equivalent practical experience preferred.
- Proven experience implementing and supporting Public Cloud-based services such as EC2, S3, EBS, ELB, RDS, IAM, Route53, CloudFront, ElastiCache, WAF, or equivalent services in Azure/GCP.
- Strong automation and scripting capability (must-have) using one or more of Python, Bash, PowerShell, or Perl, with a DevOps-first mindset.
- Experience building and maintaining scalable, highly available, and auto-scaled environments using Infrastructure as Code and configuration management tools (e.g., Terraform, CloudFormation, Ansible).
- Experience working with or supporting containerized environments such as Docker, Kubernetes, EKS/ECS, or equivalent platforms.
- Strong client-facing skills with outstanding written and verbal communication, able to explain complex technical concepts simply to technical and non-technical stakeholders.
- Holds current Public Cloud Associate and Professional-level certifications.
- Holds at least one Public Cloud Specialty certification (e.g., Security, Networking).
- Willingness and ability to travel occasionally, including week-long engagements when required.
- A degree in a computing-related discipline preferred or equivalent experience and demonstrated capability.
Tech Stack
- Ansible
- AWS
- Azure
- Cloud
- Docker
- EC2
- Google Cloud Platform
- Kubernetes
- Linux
- Perl
- Python
- Terraform
Benefits
- Unlimited Paid Days Off
- Three health plan options
- 401k with company match
- Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
- Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
- Paid childbearing and paternal leave
- Education Reimbursement, Student Loan Assistance or 529 College Funding
- Sabbatical leave
- Wellness program
- Flexible work schedule