Serve as the primary point of contact between franchise clinics and leadership, and AFC Corporate RCM Operations
Partner with franchise owners and clinic leadership to identify, analyze, and resolve RCM‑related issues
Share and review monthly RCM performance metrics with franchise clinic owners, identifying trends, risks, and opportunities for improvement
Support the transition and implementation of franchise clinics onto AFC’s corporate RCM platform, ensuring a smooth onboarding and adoption process
Collaborate with corporate RCM operations leaders to develop solutions, improve workflows, and drive performance improvements
Provide guidance, best practices, and education to franchise clinics related to revenue cycle processes and performance
Assist with special projects and other duties as assigned

Bachelor’s degree in a related field (Healthcare Administration, Business, Finance, or similar) preferred
Minimum of 5 years of progressive healthcare leadership experience in revenue cycle management environments
Demonstrated experience working with multi‑site healthcare operations, franchises, or physician practice management organizations preferred
Strong understanding of end‑to‑end revenue cycle processes, including billing, coding, collections, payer relations, and denial management
Proven ability to analyze RCM performance metrics and translate data into actionable insights
Excellent communication and relationship‑building skills, with the ability to influence and partner with franchise owners and senior leaders
Strong problem‑solving skills with a collaborative, service‑oriented mindset
Ability to manage multiple priorities in a fast‑paced environment
Proficiency with RCM systems, practice management platforms, and reporting tools
Willingness and ability to travel as needed.

Director of Franchise Revenue Cycle Management Operations

Key skills