Senior Collaboration Engineer

Role Overview

• The Collaboration Senior Engineer will work in partnership with other collaboration service tower owners to manage collaboration services/applications in the delivery of our collaboration suite of solutions
• Responsible for the end-to-end service management and delivery for assigned collaboration solutions
• In partnership with other service owner leads, develop service management and solutions delivery plans in support of assigned collaboration solutions
• Responsible for governance, service management, and technical administration of assigned solutions within overall collaboration suite
• Ensures assigned collaboration solutions are managed and maintained in alignment with all associated technical and security standards
• Provides expert level advice, support, and consultancy in the development and delivery of collaboration related business cases and technologies
• Prepares and delivers presentations to management that inform them of issues and opportunities with assigned collaboration solutions
• Provides high-level analysis and reporting on application health for assigned solutions/services within the application portfolio
• Provides expert level support for deployed solutions and interfacing with support staff when necessary to assist in resolution of escalated complex technical issues within defined SLAs
• Develops and reviews test plans and test scripts so that services are sufficiently tested and maintained to ensure high availability and stability of all assigned solutions

Requirements

• Bachelor’s degree or equivalent in the field of Computer Science or similar technology related area
• Expert level expertise in one or more of the Microsoft365 foundational services (e.g. Exchange, Teams, SharePoint)
• Experience across additional Microsoft365 services areas preferred
• Experience with Intune / Mobile Device Management preferred
• Significant experience with both Project Management and Service Management disciplines while working within a large organization
• Experience working in a matrix support model in the delivery of collaboration services to end users
• 5-6 years of experience

Benefits

• We are passionate about developing our people, through career development and progression
• supportive and engaged line management
• technical and therapeutic area training
• peer recognition and total rewards program
• We are committed to building an inclusive culture – where you can authentically be yourself
• Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life
• We’re a growing, global company dedicated to advancing our talent past their initial role.