Customer Care Representative – Specialty Services, Producer/Agent P&C Required

Role Overview

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Receive and respond to inquiries related to insurance matters.
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
• Evaluate and interpret policy information within prescribed authority limits.
• Document customer interactions and outcomes thoroughly in system.
• Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries.

Requirements

• High School Diploma or equivalent required.
• Property and Casualty license is required for this role.
• Minimum of 1-3 years customer service.
• 1 year of experience in call center environment or related field preferred.
• Experience providing customer support within a high-volume, complex environment preferred.
• Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously.
• Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
• Experience with Microsoft Office suite of tools preferred.

Benefits

• 401(K) Plan
• Generous PTO
• Tuition Reimbursement
• Paid Training