Customer Experience Cylinder Control Specialist

Role Overview

• Ensure customer cylinder balances and rental bills are accurate with the assigned Regional Company.
• Accurate data entry in SAP to ensure an effortless experience and compliance with company policies.
• Conduct onsite cylinder audits at customer sites upon request and in response to report analysis.
• Work with branches, sales, and Customer Experience Representatives to maintain accurate customer cylinder balances.
• Act as a liaison between customers, branches, sales, and Customer Experience Representative (CXR).
• Notify the Region Customer Experience Directors of any branch training needs.
• Provide periodic updates and quantitative analysis to senior management.

Requirements

• High school diploma or equivalent (GED) required.
• Experience in an office environment with customer facing activities, internal or external.
• Previous experience with cylinder field operations and/or experience in inventory/stock control.
• Computer proficiency and intermediate knowledge of Microsoft Office suite, Google platform; adept at learning new computer software/applications.
• Must be willing to commit to 5-10% travel.

Benefits

• Comprehensive Family Benefits: Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• 14-week paid child birth benefit to support growing families.
• 401(k) Retirement Plan with company match.
• Tuition Assistance.
• Paid Holidays, Vacation, and Sick time.
• Benefits start after just 30 days of employment.