About this role

Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
Receive and respond to inquiries related to insurance matters
Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
Evaluate and interpret policy information within prescribed authority limits
Document customer interactions and outcomes thoroughly in system
Recognize opportunities for process improvement and make recommendations to leadership

Minimum of 1-3 years customer service experience
1 year of experience in call center environment, insurance or related field preferred
Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
Experience with Microsoft Office suite of tools preferred
Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.

Customer Care Representative – FSO

Key skills