IT Applications Developer

Role Overview

• Support month-end, quarter-end, and year-end financial close activities from a systems perspective.
• Collaborate with 1st line support teams to ensure effective triage, resolution, and communication.
• Deliver user guidance, documentation, and training materials to improve adoption and self-service.
• Perform regular data audits, validation, and cleansing activities within NetSuite.
• Support bulk data operations using NetSuite data tools (CSV imports, SuiteAnalytics, saved searches).
• Ensure data consistency and accuracy across integrated platforms including Salesforce, Zone Billing, and other ERP systems.
• Work with integration partners and internal teams to troubleshoot interface failures and data discrepancies.
• Assist with testing and validation of integration changes and releases.
• Maintain NetSuite security best practices, including roles, permissions, segregation of duties, and audit controls.
• Support compliance with internal governance, financial controls, and regulatory requirements across European territories.
• Assist with audit requests by providing system evidence, access reports, and configuration details.
• Participate in UAT activities for NetSuite and integrated systems.
• Support release cycles including regression testing and post-release validation.
• Create and maintain system documentation, support procedures, configuration records, and user guides.
• Develop operational reports and saved searches to support business insight and system monitoring.
• Work closely with Finance, Sales Operations, Billing, and IT stakeholders across multiple countries.
• Contribute to continuous improvement initiatives focused on system usability, automation, and operational efficiency.

Requirements

• Proven experience supporting and administering NetSuite ERP in a production environment.
• Strong understanding of NetSuite security, roles, permissions, workflows, and core financial processes.
• Experience providing end-user support in a multi-country, multi-entity environment.
• Hands-on experience with data management, imports, saved searches, and reporting.
• Experience supporting system integrations, ideally involving Salesforce and MuleSoft.
• Strong analytical and problem-solving skills with a structured support mindset.
• Excellent communication skills and ability to work with technical and non-technical stakeholders.
• Experience operating within change-controlled, enterprise IT environments.
• Experience supporting Zone Billing or similar billing platforms (nice-to-have).
• Exposure to multi-ERP landscapes and complex financial system integrations (nice-to-have).
• Familiarity with ITSM tools (e.g. Jira Service Management) and ITIL-style support processes (nice-to-have).
• Experience working in SaaS or high-growth, acquisition-driven organisations (nice-to-have).
• Understanding of European finance, billing, and compliance considerations (nice-to-have).
• Previous NetSuite Administrator or Application Support roles within complex, integrated ERP environments (desired qualification).
• NetSuite Administrator or SuiteFoundation certification desirable (desired qualification).
• Familiarity with Agile delivery and structured change management practices (desired qualification).

Tech Stack

• ERP
• ITSM