manage the day-to-day operations of client’s EMM systems
problem-solve technical issues for customers
lead and manage the day-to-day operations of the Customers EMM systems
ensure an exceptional customer experience to Datacom’s EMM customer base
escalation point of contact for customers and team members
use tools and processes to deliver services to customers in accordance with SLAs
create design documents (HLD, DDD, and LLD)
build customer environment using Microsoft Endpoint Manager (Intune)
build customer environment using VMware WS1
provide technical leadership for major incidents
ensure all tickets are up to date with detailed descriptions of actions taken
identify inefficient procedures or processes and suggest improvements
provide governance to all implementations and changes affecting iOS and Android OS devices
configure Apple Business Manager (VPP, ADE, and MDM Servers)
follow best practice methodologies and adhere to recognized ITIL processes
complete time recording processes for work performed
document Risks and Issues in the technologies supported
assist with the identification and implementation of shift left initiatives
provide data and analysis of the data as requested

Senior Mobility Analyst

Key skills