Define and execute a multi-year governance strategy, establishing high-level KPIs and large-scale improvement goals that align with Match Group’s global portfolio.
Lead the evolution of Trust & Safety policy strategy, ensuring a principled balance between platform values, global regulatory requirements (e.g., DSA), and emerging industry standards.
Shape the internal narrative on risk mitigation and organizational impact; translate complex data into high-quality, ELT-ready materials for senior leadership.
Recruit, mentor, and scale a high-performing, multi-disciplinary team of managers across Policy, Training, and Quality functions.
Build adaptable team structures and "BizOps" workflows that maintain high performance amidst shifting business demands and growth.
Foster a professional environment rooted in deep domain expertise, transparency, and continuous development, ensuring the team is equipped to handle high-stakes safety challenges.
Direct the strategic impact of the training ecosystem, ensuring global moderators are equipped with the nuance and SOPs required for high-accuracy enforcement.
Oversee a robust quality program that serves as a diagnostic tool, providing critical insights into the health of the moderation and customer care ecosystems.
Build and maintain RACI models and escalation routines to clarify roles, align stakeholders, and enable decisive action.
Partner with Product and Engineering to co-design moderation tools, automation systems, and "human-in-the-loop" capabilities, ensuring governance insights drive technical roadmaps.
Drive analytical rigor within the team, converting feedback loops and workstream insights into actionable improvements for product and operational partners.
Lead comprehensive post-mortems and ensure all moderation and support processes are audit-ready and compliant with global legal mandates.
Monitor emerging risk signals and content trends; lead cross-functional incident response and crisis management efforts.
Partner with Operations leadership to set the "Gold Standard" for moderation performance, ensuring quality rubrics drive operational alignment.
Serve as a trusted advisor to senior leadership, driving solutions through strategic partnerships across Legal and Product.
Requirements
7+ years of experience in Trust & Safety, Content Policy, or Risk Management, with at least 4+ years of experience managing other people managers.
Proven experience leading high-performing, multi-disciplinary teams across multiple time zones and cultures; adept at managing asynchronous global operations without losing momentum.
Proven ability to lead through ambiguity, helping teams navigate "PR firestorms," regulatory shifts, and evolving business demands with composure.
Deep expertise in drafting, editing, and auditing moderation policies, agent training curricula, and quality assurance frameworks at an enterprise scale.
Advanced understanding of moderation tooling and automation, with the ability to navigate the complex trade-offs between algorithmic scale and human nuance.
Ability to partner effectively with Legal and Compliance teams to ensure all governance workstreams meet global regulatory requirements (e.g., DSA, UKOSA).
Proficiency in using data-driven storytelling to elevate the organizational narrative, turning raw "feedback loop" data into strategic insights for executive leadership.
Proven ability to oversee complex, cross-functional programs that impact millions of users across a diverse portfolio of brands.
A "systems thinker" capable of proposing new perspectives and scalable solutions to chronic platform integrity challenges.
Exceptional stakeholder engagement skills; able to build high-trust partnerships across Product, Engineering, Legal, Analytics, and Design.
Benefits
Mind & Body – Medical, mental health, and wellness benefits to support your overall health and well-being
Financial Wellness – Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security
Unplug – Generous PTO and 14 paid holidays so you can unplug
Career – Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work
Family – Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts
Company Gatherings – We host company events where our employees get to know each other and build a sense of connection and belonging!