Key skills
Communication
About this role
Role Overview
- Handle a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
- Provide support to lower level staff on non-standard cases.
- Review and troubleshoot customer problems and initiate action for repair, replacement return or field service.
- May promote alternative products or services.
- Other duties and responsibilities as needed or assigned.
Requirements
- 1+ years of experience in Customer Service and Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
Benefits
- Medical
- Dental
- Vision
- Wellness programs
- Life insurance
- Health and dependent care spending accounts
- Paid time off
- 401(k)
- Pension
- Profit sharing
- Short
- and long-term disability
- Tuition reimbursement
- Adoption assistance