Key skills
CRMCommunicationCollaborationSales
About this role
Role Overview
- Design and evolve scalable backend systems that power Dropbox’s Commerce Platform, including CRM, CPQ, Billing, provisioning, and related data workflows.
- Define and drive technical strategy for complex, highly customized systems, balancing short-term delivery with long-term platform scalability and reliability.
- Lead efforts to simplify legacy architectures, reduce system fragmentation, and build generalized, product-agnostic solutions.
- Own end-to-end reliability of revenue-critical systems, including validation, rollout safety, monitoring, and incident response.
- Partner cross-functionally with Engineering, Sales, Finance, and GTM teams to translate business requirements into durable technical solutions.
- Identify and execute on opportunities to improve data integrity, system observability, and operational efficiency across the platform.
- Take ownership of large, ambiguous problem spaces and drive them from definition through execution, influencing both technical and business stakeholders.
Requirements
- BS, MS, or PhD in Computer Science or a related technical field involving programming (e.g., Computer Engineering), or equivalent practical experience.
- 12+ years of professional software development experience.
- Proven expertise in building and maintaining large-scale, distributed backend systems.
- Strong system design skills, particularly in complex, stateful, or workflow-driven systems
- Experience building reliable systems with a focus on validation, rollout safety, monitoring, and maintainability
- Experience working on systems in a monetary domain such as ecommerce, subscriptions, billing, payments, or financial systems
- Strong communication and collaboration skills, with experience influencing cross-functional stakeholders.
Benefits
- Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying.