Answer all incoming calls in a professional, friendly, and polished manner.
Use a provided decision tree and extension list to identify the caller’s needs and route calls to the correct location, department, or person.
Take detailed messages when the appropriate contact is unavailable and ensure timely follow-up.
Provide basic information to callers based on FAQs, scripts, and reference documents.
Maintain a high level of customer care in all interactions, representing a premium, high-end brand.
Capture and update caller information and call details into a CRM or project management system.

3+ years experience in a receptionist, call center, front desk, or customer service role.
Excellent spoken English with a clear, easy-to-understand accent.
Confident and professional phone presence; comfortable answering calls for most of the shift.
Strong listening skills and ability to quickly understand caller needs and follow structured logic (decision tree).
High attention to detail when taking messages, logging information, and routing calls.
Tech-savvy and quick to learn new systems, tools, and processes.
Reliable, punctual, and comfortable working US business hours.
Experience working with US-based companies is a plus.

Receptionist, Customer Support Assistant

Key skills