Key skills
Leadership
About this role
Role Overview
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
Requirements
- 2+ years of experience working in a call center environment
- You can multitask and manage multiple competing priorities
- You are passionate about helping others
Benefits
- Medical, dental, vision insurance, 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- A comprehensive benefits package including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) with employer matching