About this role

Provides high quality telephonic technical support and problem resolution to customers
Assists with account related issues including ID/password assistance, billing/invoice support
Utilizes skills from training, education, experience, or certifications to fulfill responsibilities
Works in a team environment to maximize individual and team performance
Provides technical support including software and web products navigation, product installation, upgrades, and database maintenance

Bachelor’s degree or has completed 2 years level in college without back subjects or incomplete units.
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
2+ years CSR/TSR experience
Demonstrates knowledge and proficiency in CRM systems, ticketing tools, and Microsoft Office applications
Excellent verbal and written communication skills
Ability to research and obtain necessary information using provided resources
Ability to ask all relevant questions
Ability to follow instructions for entering complete notes and make appropriate record disposition and recommendation
Energetic, positive thinking and self-motivated
Willing to be cross-skilled/upskilled if needed
No reliability/attendance issues

Technical Support Representative

Key skills