Knowledge Management Writer

Role Overview

• Create and update PruLibrary content.
• Write, revise, and format content such as SOPs, job aids, FAQs, workflows, procedures, and other knowledge assets.
• Ensure alignment with the KM Framework, organizational standards, and naming conventions.
• Apply clear, concise, and audience appropriate writing and formatting.
• Collaborate with subject matter experts to extract, clarify, and validate knowledge.
• Document tacit and explicit knowledge in standardized formats.
• Add, revise, delete, and restructure content while following taxonomy and metadata best practices.
• Submit, manage, and track Content Approval Workflows and KM Tracker requests.
• Maintain document histories and support archival processes.
• Conduct searches for internal and external information related to processes, regulatory practices, and industry standards.
• Review content for clarity, completeness, and consistency.
• Support KM education by helping associates learn how to use the KM Framework, templates, and tools.
• Assist with facilitation of knowledge sharing sessions, workshops, or Train the Trainer activities.
• Ensure content accuracy, version integrity, and alignment to governance requirements.

Requirements

• Bachelor’s Degree or equivalent relevant work experience preferred.
• 3–5 years of procedure writing or technical writing experience.
• 3–5 years of Knowledge Management or content governance experience (preferred).
• Exceptional writing and editing skills, including grammar, clarity, and plain language communication.
• Strong ability to organize complex information into accurate, concise, and usable content.
• Experience collaborating with SMEs, compliance, legal, and cross functional business partners.
• Understanding of knowledge management principles, taxonomy, metadata, and content lifecycle.
• Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with SharePoint / PruLibrary or other digital knowledge repositories.
• Strong attention to detail and excellent interpersonal, collaboration, and presentation skills.
• Ability to prioritize multiple tasks, meet deadlines, and adapt to shifting business needs.
• Project coordination experience is a plus.
• Technical Writer certification preferred.
• Financial services industry experience is a plus.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance.
• Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.