About this role

Working closely with Solution Architects and Technical Leads, responsible for the actual configuration, scripting, and deployment of Amazon Connect and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis.
Bridges the gap between design and reality, translating technical specifications into functioning, robust, and user-friendly customer experience solutions.

Minimum of 3 years’ experience in a technical role in Contact Center solutions or CCaaS platform ideally Amazon Connect, supporting in technical discovery, cut-over activities, transition to support/managed services.
Operate independently, with very minimal supervision
Analyze and understand functional business requirements and design specifications of call / chat queue routing, call flows and IVR / Natural Language, Voice / Chat Bot.
Able to translate business requirements into technical workflows.
Ability to manage both Waterfall and Agile projects.
Identify system defects, triage and solve problems within given rules.Ensures that code/configurations adhere to the security, logging, error handling, and performance standards and non-functional requirements.
Performs code review and enforces good coding practices.
Build AWS Lex, Lambda using Python, Node.js

Senior Applications Developer

Key skills