Lead the strategic development, execution, and continuous improvement of regulatory products and programs across multiple jurisdictions
Analyze complex datasets using SQL and dashboarding tools to identify trends, investigate issues, and inform decision-making
Translate evolving regulatory requirements and trends into actionable operational and product strategies
Partner closely with product, engineering, legal, policy, and operational stakeholders to design scalable compliance solutions
Identify product and process gaps, recommend enhancements, and help drive implementation of new or improved workflows
Support product assurance efforts by monitoring whether tools and workflows are functioning as intended and investigating incidents or anomalies when needed
Help optimize existing regulatory product infrastructure while contributing to the development of new product solutions
Influence cross-functional roadmaps and strategic priorities through expertise in regulatory operations and scalable process design
Drive high-impact initiatives that improve efficiency, reduce operational friction, and support broader business goals
Communicate insights, recommendations, and outcomes clearly to a range of audiences, including senior leadership

10+ years of progressive experience in regulatory operations, compliance, program management, product operations, or related roles in fast-moving environments
Strong experience working in complex and evolving regulatory environments with the ability to build structure within ambiguity
Background partnering cross-functionally with technical and non-technical teams to implement scalable programs and workflows
Advanced or strong working proficiency in SQL and experience using data to drive analysis, investigation, and decision-making
Experience with dashboarding, BI tools, or internal reporting tools
Proven ability to develop, improve, or operationalize technical or process-based solutions that mitigate regulatory risk
Strong stakeholder management and influencing skills, including experience partnering with senior leaders
Excellent written and verbal communication skills with the ability to explain complex topics clearly to different audiences
Comfortable working in an environment that is collaborative, scrappy, and evolving
Experience in technology, digital platforms, marketplaces, gig economy, fintech, crypto, or similarly dynamic industries is highly preferred
Experience in highly rigid or heavily standardized regulatory environments may be less applicable for this role

Regulatory Operations Lead

Key skills