Design and prepare OCM delivery drafts, including communication, training, and organizational readiness plans aligned to specific AI use cases
Collaborate closely with AI teams and customer stakeholders to understand business context, user personas, and change impacts
Apply the Kyndryl Organizational Change Management framework to develop tailored adoption strategies that support customer transformation goals
Develop structured OCM assets such as messaging frameworks, stakeholder maps, training outlines, and readiness assessments
Identify potential change risks and resistance points and recommend mitigation strategies
Partner with delivery teams to ensure OCM materials integrate smoothly into overall customer engagement plans
Adhere to project governance and documentation requirements
Contribute insights to enhance OCM delivery practices based on customer feedback and lessons learned
Support OCM team capability-building by sharing best practices and templates

5+ years of Organizational Change Management experience, ideally in technology or AI‑related consulting
Demonstrated experience designing communication, training, and adoption materials
Strong consulting and problem‑solving capabilities
Ability to collaborate effectively with cross-functional technical and business teams
Excellent communication and presentation skills, with the ability to simplify technical topics for diverse audiences
Strong analytical and organizational skills
Familiarity with project management principles
Experience designing or contributing to training content
Fluent English and Italian

OCM Consultant

Key skills