Operation Manager – Microsoft M365

Role Overview

• Creating strategies with senior management and develop policies that will correlate with the organization goal.
• implementing effective processes and standards.
• Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters.
• You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures
• You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change
• You will be responsible for providing guidance to our in-house Management Trainee
• Should keep a close track of the NSAT Scores and the productivity of the team members
• You are required to induct new joiners i.e Engineers and Team Leader about the technical support process.
• Responsible for management of critical and complex changes wherever applicable
• Initiate and drive continuous service improvement plans.
• Identification and communication of potential risks and dependencies in timely manner to stake holders
• Responsible for Performance management, career development and retention of the team members
• Should have an innovative and transformational mindset to identify opportunities to optimize processes ** **

Requirements

• Graduate with minimum 8 years of Experience as operation head/manager in Technical Support process (Microsoft M365)
• Concierge LOB is preferred.
• Work Location
• Work from Home
• Shift Timings
• Rotational