Facilitate all Agile ceremonies: o Sprint Planning o Daily Stand-ups o Sprint Reviews o Retrospectives o Backlog Grooming
Manage and track sprint progress using Azure DevOps (ADO)
Ensure proper creation and maintenance of: o User Stories o Tasks o Acceptance Criteria o Bugs / Change Requests
Monitor team velocity, burn-down charts, and sprint metrics
Remove impediments and escalate risks proactively
Work closely with Product Owners and stakeholders for backlog prioritization
Ensure adherence to Agile best practices and continuous improvement
Coordinate cross-team dependencies and PI planning (if SAFe model)
Support release planning and production deployment coordination
Drive transparency through reporting (WSR, dashboards, sprint health)

5–10 years of IT experience with 3+ years as Scrum Master
Strong hands-on experience with Azure DevOps (ADO)
Deep understanding of: o Agile / Scrum framework o SAFe (preferred) o Sprint metrics and tracking
Experience managing distributed/global teams
Strong stakeholder management and communication skills
Experience in release planning and dependency management
Healthcare & Life Sciences (HLS) Knowledge – Required / Preferred
Experience working in Pharma / Healthcare programs
Exposure to: o Commercial analytics o Patient Support Programs (PSP) o CRM (Veeva / SFDC) o Claims / Specialty pharmacy data
Understanding of compliance and regulatory environments
Experience supporting data/analytics or digital transformation programs in HLS
Good to Have
Experience in data/BI programs (Snowflake, Tableau, Qlik, etc.)
Knowledge of DevOps and CI/CD pipelines
Scrum Master certification (CSM / PSM / SAFe SM)
Experience handling multi-vendor teams
Strong leadership and facilitation skills
Conflict resolution and stakeholder negotiation
Proactive risk management
Accountability-driven mindset
Ability to work in high-visibility, critical programs

Scrum Master

Key skills