Process incoming job requests and create job cards in the job management system (5–10-minute tasks)
Manage email inboxes, ensuring timely responses and organization
Post jobs, coordinate schedules, and notify the team accordingly
Follow detailed SOPs (step-by-step guides and videos) to ensure consistency
Provide phone support when required (client inquiries, bookings, follow-ups)
Assist with sales support, including quote follow-ups and helping convert leads into booked jobs
Take initiative to support the business with additional tasks (e.g., basic content updates, admin improvements)

Availability & Responsiveness (Non-Negotiable): Fully aligned with Sydney business hours, consistently reachable, and responsive — like an in-office team member
Proven Reliability: Strong track record in remote work with no unexplained gaps or multitasking across multiple jobs
Professional Setup: Stable high-speed internet and a quiet, distraction-free work environment
Confident Communication: Strong spoken and written English; comfortable calling clients, asking questions, and speaking up proactively
Sales Mindset: Willing and confident in following up quotes, handling bookings, and closing jobs
Proactive & Self-Starting: Does not wait for instructions — actively looks for ways to add value when core tasks are complete
Commercial Awareness: Understands the importance of follow-ups and how admin and communication impact revenue

Virtual Assistant

Key skills