About this role

Deliver superior customer service and investigate, reserve, recommend and implement strategies to resolve claims
Partner with Staff Legal and outside counsel to resolve General Liability cases
Manage claim file, assess exposure, recommend strategies, and execute file strategies
Develop advanced functional knowledge to interpret and apply insurance coverage
Maintain knowledge of claim loss cost management initiatives
Identify and mitigate subrogation and recovery opportunities
Meet or exceed expectations of internal and external customers
Demonstrate diplomacy and tact to manage high-tension situations
Contribute to loss cost management by recognizing potential for Subrogation and Special Investigation

2 to 5+ years relevant experience managing general liability claims strongly preferred
Technical expertise in managing claims of high complexity
Strong computer proficiency in utilizing software programs
Excellent communication skills, oral, written, collaboration and negotiation
Excellent time management and organizational skills
Effective customer service skills
Adept at managing conflict as an opportunity to listen and share information while negotiating a win/win outcome that supports The Hartford's and the claimant’s best interests
College degree preferred or 5+ years relevant work experience required
Consistent high level of performance and achievement over career span
State required certification exams and adjusting licenses
JD, SCLA or CPCU designation a plus

Senior General Liability Litigation Claim Representative/Consultant

Key skills