Key skills
SalesforceCRMLeadershipMentoring
About this role
Role Overview
- Own and manage the Salesforce platform end-to-end, including performance, scalability, and data quality
- Act as the primary point of ownership for Salesforce across the business
- Prioritise and manage Salesforce-related projects, ensuring alignment with business goals
- Lead and manage a Salesforce Administrator, providing direction, oversight, and support
- Develop and maintain custom Salesforce solutions using Apex and Lightning Web Components (LWC)
- Design and maintain scalable CRM architecture and workflows
- Identify inefficiencies, gaps, and opportunities across data and system processes
- Drive improvements in data quality, hygiene, and usability across the platform
- Oversee data enrichment, ingestion, and automation workflows
- Manage integrations between Salesforce and external tools
- Collaborate closely with leadership, operations, and data teams to align priorities
- Troubleshoot and resolve issues in a live production environment
- Build systems, documentation, and processes to support long-term scalability
- Continuously improve system performance while reducing technical debt
- Experience leading or mentoring technical resources
Requirements
- Excellent spoken and written English
- 5+ years of experience working with Salesforce (Development + System Ownership)
- Strong experience with Apex, Lightning Web Components (LWC), SOQL/SOSL, and integrations
- Proven experience taking ownership of Salesforce or CRM systems in a business environment
- Experience managing or working closely with Salesforce Administrators
- Strong product or systems-thinking mindset
- able to prioritise and drive initiatives
- Ability to balance hands-on technical work with strategic oversight
- Strong understanding of Salesforce data architecture, governance, and best practices
- Experience working in live production environments
- Strong problem-solving and debugging capabilities
- Ability to manage multiple priorities and push projects forward independently
- High attention to detail, especially around data accuracy and system reliability
- Familiarity with data enrichment or scraping tools (e.g. Apify or similar) is a plus
- Must be able to work in alignment with Sydney, Australia business hours
- Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment
Benefits
- Competitive salary based on experience
- Performance-based bonus tied to outcomes
- Direct employment with established, high-growth companies
- Opportunity to own and shape Salesforce and CRM systems end-to-end
- Work with global, high-quality clients
- Clear progression into leadership roles as the business scales.