Providing a local onsite presence supporting all our co-workers
Resolving high volumes of Incidents/requests and other queries raised
Reviewing individual workloads and priorities for completing assigned tasks
Day to day administration of the EUC support environment
Basic administration and maintenance of the client’s end-user computing management service (SCCM) when necessary
Ensure all “walk up” tickets are raised in ServiceNow
Comply to ITSM best practice
Adhering to the Asset Management procedures
Escalating tickets to other resolver teams when necessary
Documenting fixes (KB Articles) and maintaining internal Knowledgebase
Supporting project work when assigned tasks from the IT Support Manager

Technical experience and skills in Microsoft Office 365 support
Remote support experience (remote support tools)
Support experience of Windows 10/11
Desktop Encryption (BitLocker)
JAMF & MacOS experience
Experience of Microsoft SCCM (desirable)
Windows PowerShell knowledge and VBScript (desirable)
Software/Application Packaging experience (desirable)
Azure AD, Intune – Managing mobile devices (desirable)
Strong communication skills with an ability to interact effectively with users at all levels.
Previous experience in a similar role is advantageous but not essential.
Willingness to work on-site and cover other sites as/when necessary.

Workspace Engineer

Key skills