Lead technical support for the Salesforce Customer Relationship Management platform
Deliver solutions by leading technical efforts and managing the delivery of medium to large projects
Build work plans to complete required technical activities and align with architectural principles
Design solutions across applications and integrations
Build solutions involving complex and/or newer technologies
Lead integration, performance, and load testing efforts
Provide in-depth input on cutover planning and support during go-live activities
Facilitate troubleshooting and fixes for complex software issues
Champion overall supportability of new capabilities and guide maintenance plans
Model quality and consistency in execution, seeking and providing feedback

5+ years of work experience as a developer across multiple technologies
Proficiency with AWS (Cloudformation and Lambda), Python, Github Actions, and T-SQL
Working knowledge of Salesforce APEX and Lightning Web Components
Experience with entire software development lifecycle (SDLC)
Experience delivering assignments independently within formal project frameworks (Agile, Traditional/Waterfall, DevOps)
Advanced skills within enterprise toolsets for integration, reporting, process orchestration and/or scheduling
Application of multiple data structures, algorithms, formats and integration methods
Ability to evaluate, articulate, estimate and recommend design approaches for technical solutions in addressing complex concepts and requirements
Ability to conduct integrated test scenarios, troubleshoot and debug developed code, and select best balanced alternatives in support of solution objectives
Ability to train and mentor other resources on technical topics and delivery techniques
Presentation and facilitation of technical topics with broad audiences
Demonstrated ability to manage work across multiple resources (internal or contracted)
Ability to implement modern IT concepts (Cloud Computing, Infrastructure as Code, DevOps) within domain or organization

Lead Developer, Sales Capabilities, Information Services

Key skills