Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible
Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
Manage high volume of tasks in a timely and efficient manner
Identify client needs, research issues and provide solutions and/or alternatives
Build sustainable relationships and engage clients by providing best-in-class service
Meet and/or exceed established key performance criteria
Provide excellent client service and advocacy
Work across the organization as needed to resolve client requests
Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
Perform outbound client calls regarding account status and follow ups
Effectively communicate to the client how to use any of our client facing tools
Perform other duties as deemed necessary by management

High School Diploma or GED required; College degree preferred (or equivalent experience)
Minimum of 4 years of customer service experience or the equivalent
Salesforce experience a strong plus
Auction and/or logistics/transportation knowledge a strong plus
Excellent oral and written communications skills, particularly in a phone or email context
Attention to detail and follow-through
Demonstrated ability to adapt in a changing environment
Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
Demonstrated experience being a customer-focused, service-oriented professional.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

Senior Customer Care Specialist

Key skills