About this role

Answer incoming calls, schedule appointments in Service Titan, and dispatch technicians as needed.
Handle customer calls professionally and correspond with other team members.
Utilize ServiceTitan dashboards to track and manage leads.
Follow company scripts and prompts to ensure a smooth customer booking process.
Communicate with technicians and office manager to provide job details and updates.
Ask relevant service related questions to gather necessary information for service calls.
Maintain detailed and accurate customer records in the CRM system.

3+ years experience in the home services industry, preferably plumbing or HVAC.
Familiarity with Service Titan or similar dispatching & scheduling software.
Strong verbal and written communication skills in English.
Ability to multi-task and manage high call volumes while maintaining professionalism.
Availability during designated work hours.
Comfortable working with VoIP systems.
Detail-oriented with strong problem-solving skills to assist customers effectively.
Knowledge of plumbing services is a plus, but willingness to learn is essential.

Up to $1500/mo depending on experience
Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores
13th month pay
Performance-based bonuses
Comprehensive HMO policy, including dependents.

Customer Service – Plumbing, HVAC

Key skills