Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment
Perform preventative maintenance to ensure optimal equipment performance and minimize downtime
Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment
Provide on-site technical assistance and training to customers on the safe operation of their equipment
Build and maintain strong customer relationships by providing timely, efficient, and professional service
Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns
Act as a liaison between the customer and the company to ensure customer satisfaction
Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards

Minimum 1 ½ years of field service experience in electrical, telecom, or energy-related fields
Basic understanding of electrical systems and test equipment (Aptitude exam is part of application process; 70% passing score required)
Ability to read and interpret technical documents, such as schematics and manuals
Solid communication and interpersonal skills
Ability to work independently and manage time effectively
Valid driver's license and acceptable driving record for insurability
Availability to work non-standard hours in a 24/7 work week
Ability to lift 75 lbs. and carry equipment, climb ladders, and work in confined spaces
Ability to perform physical tasks, such as bending, stooping, and kneeling

Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
401K plan

Field Service Technician II – 50% Travel

Key skills