Key skills
CommunicationCustomer Success
About this role
Role Overview
- Support the Customer Success team internally with extraction, organization, and analysis of platform data;
- Assist in analyzing key e-commerce performance indicators — such as product availability, content quality, price competitiveness, and digital execution — helping to identify improvement opportunities and optimize results;
- Create strategic materials and presentations for clients, using dashboards and charts to communicate data clearly, generate insights, and support decision-making;
- Contribute analyses that help identify opportunities to improve clients' digital performance;
- Interact with different company departments to enable daily activities, ensuring alignment, information flow, and efficient execution of tasks.
Requirements
- Currently enrolled in Engineering, Statistics, Mathematics, Business Administration, or other related STEM fields;
- Strong analytical skills and logical reasoning;
- Advanced Excel skills;
- Organized;
- Attention to detail;
- Sense of urgency and ability to manage workload;
- Ability to negotiate deadlines;
- Good written and verbal communication skills;
- Knowledge of or interest in e-commerce is a plus;
- Experience with Digital Trade Marketing is a plus;
- Experience with data analysis, dashboards, or strategic presentations is a plus;
- Knowledge of Spanish is a plus.
Benefits
- Health insurance fully covered by Neogrid.
- Commuter benefits: transportation voucher or parking allowance for employees based in cities where we have offices.
- Flexible meal/food allowance.
- Wellhub (formerly Gympass) and TotalPass memberships.
- Birthday day off: one paid day off in your birthday month to use on a day of your choice.
- Parental support program 'NeoBaby', focused on new mothers and fathers.
- Unico Skill: external training platform for continuous development.
- Extended parental leave: 6 months for mothers and 30 days for fathers.
- Employee referral program, bonuses, and more!