As a Customer Success Manager, you will be responsible for partners' gross retention, CSAT, health score, and lock-in score, and will take proactive actions to improve these metrics.
You will coordinate with the Product Onboarding, Technical Account Management, and Account Management teams, and serve as the primary point of contact for partners.

University degree in Business, Marketing, Engineering, or related field; MBA preferred.
4+ years of relevant experience in customer-facing roles such as customer success, account management, or strategic consulting, preferably in a SaaS environment.
Knowledge or experience with digital marketing, martech, or advertising.
Strong written and verbal communication skills in English and Portuguese; Spanish is a plus.
High sense of responsibility and accountability.
Strategic thinker with excellent project management skills.
Ability to build and maintain strong relationships with the assigned customer base.
Self-motivated, proactive team player with innovative ideas to improve customer loyalty and product adoption.

Be part of a diverse, truly global team where every voice is heard — 50+ nationalities collaborating together.
Level up with internal training covering AI fundamentals, coding, languages, and a wide range of personal development topics.
Access curated learning and content platforms: Spotify, LinkedIn Learning, Blinkist, MasterClass, and A Cloud Guru.
Become a shareowner through our eligibility-based ESOP and own a stake in what you help build.
Help shape the team you want to work with and enjoy rewarding referral bonuses.
Opportunities to give back through volunteering and purpose-driven social impact projects.
From global retreats to team-building activities, enjoy year-round events that create lasting memories.

Customer Success Manager

Key skills