Own the technical relationship with assigned accounts from onboarding through adoption and expansion.
Proactively engage with client-side technical stakeholders to understand their infrastructure, digital transformation goals, and success metrics.
Lead technical workshops and deep-dive architecture sessions to align Insider One solutions with client business objectives.
Run pilots and proof-of-concept (PoC) initiatives to demonstrate business value and drive successful production rollouts.
Troubleshoot and resolve technical issues during implementation and ongoing use, in close collaboration with internal engineering and product teams.
Escalate and manage technical blockers efficiently, facilitating solutions by leveraging cross-functional expertise.
Advocate for customer needs and business use cases within the Insider One product team.
Share best practices to guide long-term customer strategy and help them maximize the impact of Insider One solutions.

Proven experience in complex technical solution design, system architecture, or implementation of SaaS platforms.
Proven ability to build trusted relationships with senior IT leaders and influence technical decision-making in large or strategic client accounts.
Strong project and stakeholder management skills, including experience with pilots, proof of concepts, and scalable deployments.
Technical knowledge of cloud infrastructure, hybrid systems, and system integration best practices.
Knowledge of one or more of the following technologies: JavaScript, HTML, CSS, REST APIs, XML, and database technologies.
Experience with marketing technologies, SaaS platforms, mobile applications, or API integrations is strongly preferred.
Familiarity with webhooks, CDPs, or personalization engines is a plus.
Excellent communication skills, both written and verbal, with the ability to translate complex technical ideas into actionable business solutions.

Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
Help build the team you want to work with and enjoy rewarding referral bonuses.
Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
From global retreats to team-building activities, expect year-round events that turn into lifelong memories.

Solutions Architect

Key skills