Provides senior level business analysis expertise for reliable, effective/efficient services in IT systems and applications
Implements plans and recommends policies/procedures regarding program specific requirements
Supervises, motivates, and trains assigned staff ensuring teamwork and high work standards
Monitors and evaluates staff performance; approves vacation requests; handles grievances
Prepares and presents reports to management supporting recommendations on business processes
Participates in assignments related to IT systems architecture and infrastructure design
Acts as first point of contact for IT business support and consultation to divisional units
Analyzes business processes and documents system requirements

Post-Secondary Education in Computer Science, Computer Engineering, Business, Public Administration, or a related discipline
Extensive experience facilitating sessions and workshops to identify current and optimal state processes
Experience with creating process models, use cases, and documenting user requirements
Extensive experience in developing test strategies, test cases, and test scripts for technology solutions
Considerable experience with enterprise solutions and technology platforms such as ERP and cloud-based solutions
Ability to translate complex business requirements into logical data groupings
Expert-level analytical skills in customer service delivery, information management, and user interface design
Strong interpersonal skills to establish effective working relationships

Business Systems Analyst

Key skills