Program Director, Trauma Service Line

Role Overview

• Position is responsible for leading, directing, and supporting strategic and operational initiatives for an assigned Service Line by working in collaboration with care delivery sites, regional administration, management teams, and medical staff in accordance with established goals and benchmarks.
• Responsible for partnering with business development to ensure successful implementation of strategic plans in order to achieve business objectives and enhance existing lines of business by establishing relationships with physicians, customers, and patient relations.
• Operate with accountability to the Vice President of the Service Line, SVP of the Service Line, Care Delivery Site Executives, Ambulatory Executives, MHMG and Post-Acute care networks.
• Develops monitors and directs system-wide initiatives in an assigned key service line ensuring the highest quality care is delivered; identifies needs of participating facilities and service line initiatives and provides for accordingly; remains available, accessible and visible to senior management; recognizes achievements and accomplishments and provides ongoing feedback on performance.
• Analyzes and establishes business strategy, adhering to system and facility strategic goals; develops strategic business plans and performs operational analysis.
• Stays up-to-date on new developments in the field and incorporates such in the scope of services; reviews facility policies, procedures, and systems; complies with all applicable regulatory requirements and standards; conducts appropriate promotional activities and participates in system marketing activities.
• Participates in overall service line strategic planning initiatives while serving as the conduit between the key campus leadership and the system strategic planning and service line leadership personnel to ensure continuity and execution.
• Demonstrate leadership by supporting the medical staff in the service area to achieve growth initiatives, quality outcomes, operational improvements and patient satisfaction.
• Develops and monitors strategic action plans to include medical staff development, growth and other strategic and operational issues as directed by the Vice President of the Service Line in cooperation with care delivery site leadership.
• Assures that revenue, contribution margin, quality metrics and growth initiatives meet or exceed budget; prepares and submits reports; forecasts and suggests corrective action to address negative variances; identifies and proposes capital budget items appropriately.
• As directed, supports a state of constant regulatory readiness and continuous compliance with applicable standards for specified service line.
• Identifies quality improvement opportunities based on evidence based clinical practices and third-party benchmarking organizations (US News, Vizient, STS, and other SL specific organizations).
• Collaborates with system, regional, and hospital leadership, as well as other key stake holders/teams to establish and monitor SL quality outcomes measures within the appropriate care delivery sites.
• Ensures the service line meets performance metrics that reflect patient experience, customer service, quality, and desired patient outcomes.
• Maintains current knowledge of advancements and developments in service line treatments and service offerings; provides innovative ideas and a disciplined management approach toward the achievement of Memorial Hermann financial objectives.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

Requirements

• Must be a nurse with a BSN to be considered for this position
• Must have trauma program management or trauma director experience
• Prefer a nurse with level 1 or level 2 trauma center experience
• Candidate who has completed TOPIC is a plus
• Quality experience highly preferred
• Experience working with trauma registry software
• Eight (8) to ten (10) years of healthcare experience working in a clinical setting and five (5) years of management experience.
• Demonstrated ability to communicate effectively (verbal and written) with all levels of staff.
• Ability to lead and implement change.

Benefits

• None specified