Senior Technical Support Analyst

Role Overview

• Ensure all content is accurate and compliant with product and regulatory requirements
• Review state and federal legislation, product enhancements, and miscellaneous text from the State Filing team and enter updates into the DST system
• Automate, code, and test language updates for the non‑Facets DST system, including impact analysis and ePro‑to‑DST variable mapping
• Perform user acceptance and system acceptance testing to support scheduled monthly system releases
• Contribute to operational and efficiency initiatives, including coding and testing
• Support Contract Analysts with technical and training advice related to the DST System

Requirements

• High school diploma or GED, required; bachelor’s degree preferred
• Solid understanding of health plan products, benefits, funding types and other healthcare industry concepts and terminology, required
• Knowledge of contract production using the DST System (Document Source Tool), highly preferred
• Technical and navigational proficiency in the Microsoft Office suite (Excel, Outlook, Word) required; PowerPoint and Access preferred
• Specific proficiency in MS Word, with emphasis on styles and formatting, preferred
• Working knowledge of Basic Logical Coding Concepts, preferred
• Excellent attention to detail with strong analytical and problem‑solving skills to support testing, implementation planning, and defect troubleshooting, required
• Strong organizational skills for tracking progress across multiple projects, required
• Demonstrates excellent communication and interpersonal skills, required
• Ability to work effectively in a fast‑paced, complex environment while delivering high‑quality results and meeting project deliverables, required

Benefits

• medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays