Regional Customer Support Supervisor

Role Overview

• Plan, direct, and monitor activities of a sales support team to achieve established sales targets
• Lead and mentor a team of Customer Sales & Support Representatives to provide high-quality sales support
• Stay current on industry developments and communicate insights to relevant stakeholders
• Maintain working knowledge of products for assigned customer groups
• Identify new business opportunities and process improvement opportunities
• Build and maintain strong relationships with customers and internal stakeholders
• Support Order-to-Cash cycle and lead improvement actions
• Participate in key stakeholder activities such as price reviews and account planning
• Ensure performance management processes are followed and conduct regular reviews
• Provide leadership with status reports on activities and customer satisfaction

Requirements

• Bachelor’s degree in Business, Sales, Supply Chain, or a related field preferred; equivalent experience considered
• 5+ years of experience in customer service, inside sales, or commercial operations in an industrial or mining environment
• Demonstrated experience leading, coaching, and developing teams
• Strong understanding of sales support, order management, and customer service operations
• Experience working with ERP and CRM systems
• Proven ability to drive performance, accountability, and continuous improvement

Tech Stack

• ERP

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• 401(k) retirement plan with company match
• Paid time off, holidays, and sick leave
• Short-term and long-term disability coverage
• Life and AD&D insurance
• Employee Assistance Program (EAP)
• Tuition reimbursement and professional development programs
• Career growth opportunities within a global organization