Customer Intelligence Engineer

Role Overview

• Design and deploy account-level Slack summaries for CSMs and leadership.
• Translate product usage and contract data into operational signals.
• Build or extend data pipelines in partnership with Analytics Engineering.
• Develop Python-based automation to operationalize insights at scale.
• Contribute to Seeq’s customer health scoring framework.
• Develop usage-to-renewal correlation models.
• Identify leading indicators of risk, expansion, and adoption.
• Iterate based on measurable predictive lift and CS feedback.
• Leverage AI-first coding workflows to accelerate development.
• Build lightweight LLM-driven synthesis workflows where valuable.
• Help elevate development practices across Customer Success.
• Work directly with CSMs to understand real decision workflows.
• Collaborate with Analytics Engineers on modeling and data structure.
• Feed product insights back into engineering through internal dogfooding.

Requirements

• Bachelor’s degree in Chemical, Mechanical, Electrical, Industrial, Systems Engineering, Computer Science, Applied Math, Data Analytics, or related field.
• 0–3 years of experience (internships included) in analytics, engineering, or technical roles.
• Working knowledge of SQL.
• Strong Python skills.
• Exposure to data modeling concepts.
• Familiarity with LLMs or AI-assisted development tools.
• Comfort operating in ambiguity.
• Strong written communication skills.
• Background in process manufacturing or industrial engineering (preferred).
• Exposure to BI tools (e.g., PowerBI) (preferred).
• Familiarity with product analytics platforms (e.g., Mixpanel) (preferred).
• Experience building Slack automations or APIs (preferred).
• Exposure to modern data pipelines (e.g., Azure Data Factory) (preferred).
• Demonstrated curiosity about customer behavior and causal mechanisms (preferred).

Tech Stack

• Azure
• Python
• SQL

Benefits

• 12-week paid Seeq family leave
• Unlimited PTO
• Internet and mobile phone reimbursements
• Medical benefits
• Group term life insurance
• Short-term and long-term disability insurance pre-tax benefits
• Voluntary vision and dental (ortho)
• Vacation bonus program
• Employee Assistance Program
• Generous home office allowance
• The best co-workers (we've analyzed the data, so we know it's true.)
• Pet-friendly workspace (your dog will be so happy to have you home)
• You love your job!