Senior Director, Cloud Network Operations

Role Overview

• Lead and mentor a diverse team, fostering a collaborative culture to drive innovation in global network operations.
• Ensure compliance with security and regulatory requirements, proactively identifying and addressing risks and vulnerabilities.
• Develop and implement operational policies, procedures, and standards to maintain reliable and secure cloud and on-prem networks.
• Ensure uninterrupted operation of the network in cloud and data centres, implementing strategies for maintenance, upgrades, and scalability.
• Efficiently manage network outages, minimizing impact on business operations.
• Lead capacity planning efforts, aligning network resources with business requirements.
• Collaborate cross-functionally to plan and execute global network projects.
• Drive network optimizations, including location moves, consolidations, and enhancements.
• Develop and maintain comprehensive disaster recovery and business continuity plans.
• Conduct regular testing and exercises to validate the effectiveness of plans.
• Analyze network performance metrics, identifying areas for improvement and implementing corrective actions.
• Serve as a point of escalation for incidents, coordinating response efforts.
• Implement best practices, automate processes, and stay current with network technologies.
• Act as a strategic liaison between the team and senior executives.
• Foster communication and collaboration across departments to address cross-functional challenges.
• Collaborate with vendors to ensure reliable network services for cloud and global data centres.
• Prepare and deliver comprehensive reports to senior executives, summarizing network performance and ongoing projects.
• Provide actionable recommendations to improve the stability of network operations.
• Align network operations with strategic goals and objectives.
• Participate in executive meetings for planning, budgeting, and resource allocation.
• Work closely with senior executives to manage the budget for network operations.
• Justify investment requests, highlighting ROI and business benefits.
• Monitor and troubleshoot network performance issues, ensuring high availability and minimal downtime.
• Implement network monitoring tools to track network performance metrics and proactively identify and resolve potential issues.
• Develop and enforce network operations policies, procedures, and standards to maintain the efficiency and security of the cloud network.
• Collaborate with vendors and service providers to ensure compliance with service level agreements (SLAs) and resolve network-related service issues.
• Lead and mentor a team of network engineers and administrators, providing guidance, support, and professional development opportunities.
• Assign tasks, set priorities, and ensure timely completion of network-related projects and initiatives.
• Foster a collaborative work environment, encouraging knowledge sharing and cross-training to enhance team performance.

Requirements

• Masters/bachelor’s degree in information & computer science
• 10+ years of technical hands-on network support
• 5+ years as previous network architect experience
• 5+ years in technical management of network operations
• 4+ years' experience in deploying cloud networks and operational support
• 7+ years of leading and managing global teams
• 7+ years of IT operational delivery support
• 7+ years of Customer Service and Leadership
• Strong understanding of cloud and on-prem networking, including troubleshooting skills
• Experience in successfully deploying and managing networking in a global data centre environment and public clouds such as AWS and Azure
• Familiarity with ITIL disciplines and best practices
• Strong conflict management and problem-solving skills in a diverse and large-scale enterprise environment
• Excellent communication and presentation skills, with the ability to effectively engage with senior executive leadership
• Experience in managing outsourced vendors and environments for network support
• Strong operational ability in managing a complex and geographically dispersed enterprise network environment
• Strong decision-making and operational skills
• Self-starter, motivator, and ability to work independently or in a team
• Proven experience in cloud network operations management, preferably in a large-scale enterprise environment
• Strong knowledge of cloud infrastructure, including AWS, Azure, or Google Cloud Platform
• In-depth understanding of network protocols, routing, switching, and firewall technologies
• Familiarity with network monitoring tools, such as Data Dog, Thousand Eyes and PRTG
• Excellent problem-solving and analytical abilities to identify and address network performance issues
• Experience in building strong global technical teams to support cloud and on-prem networking
• Strong knowledge of cloud networking and support for Azure and AWS.

Tech Stack

• AWS
• Azure
• Cloud
• Google Cloud Platform
• Switching

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay