Responsible for training and supporting dealers/customers regarding questions about installation, troubleshooting and website navigation for AgSense, BaseStation, ICON, Scheduling and Water Delivery products
Involves consistent customer support and interaction, as well as travel to customer sites to diagnose issues and provide training for ongoing maintenance and resolution of technical issues
Supports the development and implementation of new product rollout plans that the Service groups will need for training
Answer dealer/customer questions regarding installation, troubleshooting and website navigation
Determine the nature of the call and determine the best path to resolution; either resolve the problem or escalate to Field Service Engineer
Program modems and keep and maintain database of devices
Create RMA’s and document warranty claims
Assist customers inquiries about products and services during high call volume
Prepares product and/or service reports by collecting and analyzing call data
In conjunction with Valley service staff, plan and present for technical products suite at Valley Service Schools
In Field Dealer/Grower visits as necessary
Provides tech training to dealers, Valley TM’s, and Tech Sales Staff
This position reports into the Field Service Engineer Supervisor
This role requires up to (50%) travel, including overnight stays

Associates Degree with 5+ years relevant experience or 7+ years of relevant experience
The ability to solve problems and make decisions effectively
Valid U.S. driver’s license, passport and ability to travel
A strong working knowledge of Microsoft office suite
Bachelor’s degree with 3+ years relevant experience (Highly Qualified Candidates)
Farm background (Highly Qualified Candidates)
Previous experience in Ag Irrigation service (Highly Qualified Candidates)
Previous experience in Precision Ag Industry (Highly Qualified Candidates)
Certified Electrician (Highly Qualified Candidates)
Passion and integrity with the drive to excel and deliver exceptional results (Highly Qualified Candidates)

Healthcare (medical, prescription drugs, dental and vision)
401k retirement plan with company match
Paid time off
Employer paid life insurance
Employer paid short-term and long-term disability including maternity leave
Work Life Support
Tuition Reimbursement up to $5,250 per year
Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more

Field Service Technician

Key skills