Participate in customer kick-off meetings: review project expectations, deliverables, timelines, and budgets
Monitor and deliver to a mutually agreed project plan, implementation timeline, and budget
Gather and create accurate requirements for software configuration or new development, designed to meet the true business needs of the customer and requirements of the Trading Partner
Test and configure software to meet customer requirements
Conduct workshops for customers
Provide multi-faceted support while delivering services, including: resolving problems, explaining products and services, instructing in use of software, configuring software, managing risks, troubleshooting, billing concerns, and other business priorities
Communicate appropriate guidance for resolution and status in a timely manner
Collaborate with Services (Professional, Technical, and Support), Customer Success, Product Management, and Product Engineering
Gather information, research, and manage customer requests from creation to completion
Manage timelines and deliverables with internal departments and customers
Utilize and enhance our Delivery Practice, PMO and the Plex Knowledge Management System
Build formal and informal relationships with customers and internal team members

Bachelor's Degree in Relevant Field
Legal authorization to work in the U.S.
The ability to travel 10% of the time
5+ years of related experience (preferred)
2+ years of experience in a consulting role within manufacturing industry (preferred)
2+ years of experience with Electronic Data Interchange (EDI) (preferred)
Prior Plex experience (preferred)
Prior experience with EDI standards (X12, EDIFACT, ODETTE, and VDA) (preferred)
Prior experience using BOOMI in a professional environment (preferred)
Experienced in project management (preferred)
Willingness to work non-standard hours on occasion (preferred)

EDI Delivery Consultant – Plex

Key skills